About Intugine
Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep.
Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies.
Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.
Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few.
Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.
To know more, visit the website: https://www.intugine.com
About the role -
The Associate - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers.
Responsibilities -
End to End implementation of Intugine's solution at mid-market customers, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training.
Travel to client locations to understand their needs, train them about Intugine's solutions and build relationships with them.
Design and set up processes and work on continuous improvement of the set processes
Collaborate with the technical team to set up or configure Intugine’s software platform as per clients’ requirements and troubleshoot technical issues raised by them.
Set and monitor KPIs to access projects.
Implement systems and processes that deliver improvement toward 100% conformance to client requirements.
Research and analyze Intugine's new products and design a process for their implementation.
Requirements -
1-2 years of experience in product implementation
B2B Saas implementation experience preferred
You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital.
Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must.
Soft skills, including effective time management, prioritizing and delegation, is a must.
Knowledge in SCM is a plus.
Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous.
Desire to assume responsibility and work autonomously.
Highly organized and able to juggle numerous tasks.
Good written and spoken English (being a native speaker will be a plus).
Perks at Intugine:
Looking for more reasons to join the Intugine rocketship? We’ll give you 13!
Biannual Appraisal - Why wait a year to get rewarded
Employee Stock Options -Take a slice of the pie and grow with us
Comprehensive Health Cover - For you and your loved ones
Personal Development Budget- Upskill yourself, we’ve got the bill
Flexible Working Hours - Set your own work hours
Open door policy - No to cubicles. Yes to the Open door policy.
Generous Parental Leave - Cause work comes second sometimes
Documented Equal Pay Policy - Since we’re in 2022
Education Assistance - Let us help you soar to new heights
Work Autonomy - Enjoy complete ownership over your work
Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc.
Company Outings - Unwind with teammates. Work can wait.
Paid time off - Because your well-being is our priority